1) General2) Delivery3) Returns & Refunds4) Limitation of Liability
Freeform Jewellery is registered at 44 Wentworth Street, Spitalfields, London E1 7TF. United Kingdom.
These Terms and Conditions shall apply to all contracts entered into by Freeform Jewellery ("Freeform Jewellery", "we" or "us"). By placing your order with us you are accepting these Terms and Conditions. If you do not accept any part of these Terms and Conditions, please do not continue to use our website.
All of our jewellery is hand-made to order, therefore orders can take between 1-6 weeks to arrive, depending on your chosen metal and delivery location.
Bronze 1-2 weeks
Silver and Vermeil 2-3 weeks
Gold 3-4 weeks
Bronze 2-3 weeks
Silver and Vermeil 3-4 weeks
Gold 4-5 weeks
Rest of the world
Bronze 3-4 weeks
Silver and Vermeil 4-5 weeks
Gold 5-6 weeks
If you need an item urgently, please contact us before placing an order and we will do our best to accommodate your request.
Due to the unique hand-made nature of our jewellery, there may be factors that are beyond our control that increase delivery times. If there are any delays in the process we will endeavour to keep you informed.
We use Royal Mail Special Delivery which requires a signature upon receipt. Items cannot be delivered to a P.O. Box.
Rest of the world £15.00
Please note that deliveries outside of the UK may incur duties, taxes and handling fees in the country of destination, these charges are the responsibility of the customer.
3) Returns & Refunds
We want you to be happy
We want you to be completely happy with your purchase. If for any reason you are not satisfied we can offer you a refund or exchange within 14 days of receipt of delivery.
Subject to the following criteria: The item must not have been worn, in its original condition and packaging with tags attached.
Please note for hygiene reasons we do not accept returns on pierced earrings. This does not affect your statutory rights.
Regrettably we cannot refund or exchange items if they have been customised or altered to your specifications.
Once we receive the returned item, we shall process a refund within 7 working days, we do not refund return postage costs unless the item is damaged or faulty.
Steps to return an item
A) You must notify us by email or call us within 14 days of receipt of delivery, to let us know that you are returning an item.
Phone: 020 7288 1664 UK (Monday - Friday 9.30am - 6.00pm)
B) Until the item reaches us, it remains the responsibility of the customer, we are not responsible if items are damaged, stolen or lost in transit. We recommend that all returns are sent by recorded delivery with proof of posting.
C) Returns are to be sent with a completed returns form, original invoice and in their original packaging and tags to:
FFJ Returns Dept
44 Wentworth Street
Uncompleted returns form may result in a delay in processing your refund or exchange.
The return forms and original invoice should have been included in your initial delivery. Download a copy of the Return Form.
D) Once items have been received and assessed, we will aim to process the exchange or refund within 7 working days.
Upon receipt of items, the credit/debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 7 working days of receipt. Your credit/debit card company may take a further 3-5 working days to credit your account.
4) Limitation of Liability
We are not responsible for any damage or injury caused by the jewellery to yourself, your property or any other person and/or their own property. When you purchase a piece of jewellery from us, you are entering a contract that states you are thereby entirely responsible for the jewellery and its use thereafter.