We want you to be completely happy with your purchase. If for any reason you are not satisfied we can offer you a refund or exchange within 14 days of receipt of delivery.
Subject to the following criteria: The item must not have been worn, in its original condition and packaging with tags attached.
Please note for hygiene reasons we do not accept returns on pierced earrings. This does not affect your statutory rights.
Replacement for a lost earring
We only make and sell earrings as a pair, due to the uniqueness of each piece.
Regrettably we cannot refund or exchange items if they have been customised or altered to your specifications.
Once we receive the returned item, we shall process a refund within 7 working days, we do not refund return postage costs unless the item is damaged or faulty.
Redeliveries and Refunds
It is the sole responsibility of the customer to provide the correct delivery address and postcode. If an incorrect address and postcode has been provided, we reserve the right to charge an additional delivery cost to redeliver the order or if a customer decides to cancel the order, issue a refund minus the delivery charges incurred.
Steps to return an item
1) You must notify us by email or call us within 14 days of receipt of delivery, to let us know that you are returning an item.
Phone: 020 7288 1664 (Monday - Friday 9.30am - 5.30pm)
2) Until the item reaches us, it remains the responsibility of the customer, we are not responsible if items are damaged, stolen or lost in transit. We recommend that all returns are securely packaged and sent by recorded delivery with proof of posting.
3) Returns are to be sent with a completed returns form, original invoice and in their original packaging and tags to:
FFJ Returns Dept
44 Wentworth Street
Uncompleted returns form may result in a delay in processing your refund or exchange.
Download our: Return Form(PDF File 54 KB)
We recommend using Royal Mail Special Delivery, the package is tracked and signed for on delivery and insured up to £500.
Royal Mail Signed For Service, the package is tracked and signed for on delivery.
If you are returning items from outside of the EU, you will need to complete a customs declaration form describing the goods as "Returned Goods" with no commercial value.
We are not responsible for paying international customs duties and sales taxes for returned items outside of the EU. If custom forms are completed incorrectly they may be held up at customs and returned to sender.
Please clearly mark the outside of the package with "Returned Goods."
4) Once items have been received and assessed, we will aim to process the exchange or refund within 7 working days.
Upon receipt of items, the credit/debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 7 working days of receipt. Your credit/debit card company may take a further 3-5 working days to credit your account.
If an item is faulty we will refund your return postage costs, and issue a refund or send out a replacement item if stock is available.
Bronze and Silver will naturally tarnish (oxidise) over time, dependent on the skin and care habits of the wearer. Contact with chemicals such as perfume, skin creams, hairspray, salty air, chlorine and acidic skin ph will cause tarnishing to occur more quickly. Tarnishing is therefore not a manufacturing fault. Tarnishing can be easily removed. See our Jewellery Care Guide
Acidic Skin PH Balances
High acidity levels in your skin may cause your skin to react with bronze and silver jewellery, this is due to the presence of sulfur/sulfides and amino acids in perspiration. The acidic nature of your sweat can cause discolouration to your skin and/to your jewellery. This may result in your skin turning green or black colour, which can be easily wiped off.
Cleaning your jewellery frequently should prevent this reaction. You can also apply a layer of clear nail polish on the inside of jewellery that irritates your skin, this will form a defensive barrier and prevent reaction to the alloy. Reaction to high acidity levels in your skin is not a manufacturing fault.
If you have sensitive skin and prone to allergic reactions you may find that 14k or 18k gold jewellery may be more suitable for your skin type.
Crystals and Gemstones
Crystals and gemstones are delicate and need to be handled with care, they are not indestructible and can fracture and chip if they are knocked against hard surfaces. Natural inclusions in crystals and gemstones are part of their unique beauty.
All our crystals and gemstones are inspected and quality controlled before they leave our workshop. If they become fractured or chipped due to general wear and tear, this is not considered to be a manufacturing fault. If an item has arrived damage on delivery please contact us immediately and we will repair the faulty item.
If a crystal or gemstone has been damaged due to general wear and tear, we will do our best to replace it if possible. Please note due to the unique nature of crystals and gemstones it will not be exactly the same.
Professional Cleaning and Repair Service
We offer a professional polishing, reconditioning and repair service for all our jewellery. To keep your jewellery looking brand new, we will clean each item and replace any necklace cords and fittings if needed.
Please contact us for a quote: firstname.lastname@example.org